Shipping Policy
SHIPPING
We can ship to most addresses in the United States and Canada. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping charges will appear on your shopping cart’s checkout page.
Please also note that the shipping rates for many items we sell are weight and size-based.
Large product orders are typically shipped via common carrier due to their weight and bulk. Delivery typically takes 7 - 10 business days after initial shipment. The freight carrier will call to set up a delivery time and date. Smaller shipments are delivered by Fedex or the US Postal Service. Delivery typically takes 3-5 business days. International shipments are processed by Fedex Cross Border and the shipping time varies widely.
Please note that an extra charge may be assessed if the shipping destination is modified to complete delivery.
Please note that some zip codes in the 48 contiguous United States require extra delivery fees for bridges, barges, ferries and other tolls. When placing an order, you will be notified if you are shipping to one of these zip codes. These orders will be held, and the credit card will not be charged, until the exact freight is calculated and authorized.
Please note the following for common carrier deliveries. Common carrier deliveries must be delivered Monday through Friday 8 am - 5 pm local time. After hours deliveries will incur an extra handling charge paid separately by the purchaser. The purchaser needs to be available to sign for the delivery, inspect the delivery and unload the truck with the driver. Extra charges may be imposed by the freight carrier if a delivery attempt fails due to the recipent’s error. The delivery driver is not obligated to unload the delivered freight past the tailgate of the truck. Common carrier deliveries must be inspected upon receipt. If the recipient signs a bill of lading clear, we cannot file a damage claim with the carrier and you cannot get repair or replacement of a damaged product. An extra charge will be assessed for deliveries that require two people. This type of delivery includes but is not limited to deliveries that require the use of stairs or inside the home deliveries.
Please note that free shipping offers are limited to the 48 contiguous United States. Extra handling charges are not covered by any free shipping offer.
CUSTOMS, DUTIES, AND TAXES
International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot anticipate these charges. Customs policies vary widely from country to country. Please contact your local customs office for more information.