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Shipping Information

Standard: Large bar-b-ques are shipped via common carrier. Delivery typically takes 7 - 10 business days after initial shipment. The freight carrier calls to set up a delivery time and date. Smaller shipments are delivered by UPS Ground Service. Delivery typically takes 3-5 business days. International shipments are processed by a consolidator, and shipping time varies widely.

*An extra charge may be assessed if the shipping destination is modified to complete delivery.

*We will ship to an APO/FPO items that meet the US Post Office package requirements.

*There will be a charge imposed by the carrier if the delivery attempt fails due to recipient error.

*In an attempt to lower freight costs, www.bar-b-que.com discounts its freight charges to customers. Any orders cancelled after shipment will be charged actual freight costs.

*Some zip codes in the 48 contiguous states require extra delivery fees for bridges, barges, ferries and other tolls. When placing an order, you will be notified if you are shipping to one of these zip codes. These orders will be held, and the credit card will not be charged, until the exact freight is calculated and authorized.

*Common carrier deliveries must be delivered Monday through Friday 8 am - 5 pm local time. After hours deliveries will incur an extra handling charge. The purchaser needs to be available to sign for the delivery, inspect the delivery and unload truck with the driver. The driver is not obligated to unload the freight past the tailgate of the truck.

*Deliveries must be inspected upon receipt. If you sign a bill of lading clear, we cannot file a damage claim with the carrier and you cannot get repair or replacement of a damaged unit.

*An extra charge will be assessed for deliveries that require two people. These include but are not limited to deliveries that require the use of stairs or inside deliveries.

*Free shipping in the 48 contiguous US states is offered on orders over $999.99. Extra handling charges are not covered by this offer. The customer's credit card will be charged any additional fees levied by the common carrier.

*We cannot ship to P.O. Boxes.