Please call our customer service department at 1-847-272-8264 to obtain a return authorization number. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the return authorization number on the outside of the box. Of course, all products must be returned in new, unused condition in their original box. If you opened the package, you may be charged a repackaging fee. Repackaging and restocking fees will be calculated upon receipt of returned goods and may be between 0% - 50%. Shipping must be prepaid on all returns. We do not accept C.O.D. returns. Closeout and sale items are non-returnable.