Please call our customer service department at 1-847-272-8264 or email us at firstname.lastname@example.org to obtain a return authorization number. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. Please write the return authorization number on the outside of the box. Of course, all products must be returned in new, unused condition in their original box. If you opened the package, you may be charged a repackaging fee. Shipping must be prepaid on all returns. We do not accept C.O.D. returns. Closeout and sale items are non-returnable. International returns require that the customer is responsible to pay for shipping items back to bar-b-que.com, and then from bar-b-que.com back to the international customer. International customers have the choice of purchasing insurance at the time of checkout so that international customers are covered for lost, damaged, or even stolen items.